When "static" IP addresses change

Retro

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Someone got a rude awakening when Hyperoptic changed their static IP address without warning after a systems upgrade, locking them out of work related websites. Unsurprisingly, complaining doesn't help much, either.

When is a Static IP (Internet Protocol) address, not a Static IP address? The answer to this question should be simple (i.e. when it changes), but a recent consumer complaint against popular broadband ISP Hyperoptic has helped to highlight how the market appears to lack a common position on how to manage them.

 

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A mass change of static IPs seems like a huge failure on the ISP. I couldn't even imagine how many small businesses paid to have stuff setup and then it just didn't connect one day.
 

Retro

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I'd have thought this is bad enough that they could get sued over it.
 

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I'd have thought this is bad enough that they could get sued over it.
I would be very curious about this as having servers, emails, etc. go down can cost a lot of money and sales. I guess it depends on the terms of service for the static IP plans. I'm sure ISPs will do everything they can to sweep it under the rug.
 

Retro

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Indeed, it could bring down a business if the outage is severe enough and the company is small enough without sufficient contingency measures.
 
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