Have you noticed how the quality of top German car brands like Audi, BMW and Mercedes just isn't what it used to be? Do the cars seem to feel more cheaply made with a poorer internal finish, have more faults and not last anywhere near as long as they once did? You're not imagining it. German car quality has been steadily going downhill for decades and it's all to do with profit, as, paradoxically, this makes them more money. The German regulators are a lot to blame for this situation.
For full details about this issue, check out this eye opening video from German media company Deutsche Welle (DW).
Not mentioned in the video, but I've heard from Mercedes owners that customer service has dropped too. For example, I was told that at one Mercedes garage, they used to offer a collect and return service for car servicing and repair, but no longer, not for any price, reasons unknown. However, Korean car manufacturer Hyundai does offer this service - and they're a much less prestigious brand. How come they can do it while Mercedes can't?
For full details about this issue, check out this eye opening video from German media company Deutsche Welle (DW).
Not mentioned in the video, but I've heard from Mercedes owners that customer service has dropped too. For example, I was told that at one Mercedes garage, they used to offer a collect and return service for car servicing and repair, but no longer, not for any price, reasons unknown. However, Korean car manufacturer Hyundai does offer this service - and they're a much less prestigious brand. How come they can do it while Mercedes can't?