Tesla customer service: they've heard of it

[Retro]

How does such a major brand get away with such appalling, non-existent customer service? After reading this, I won't touch their cars, no matter how good they are.

Veteran DJ Tony Blackburn's experience appears to be typical:

He claimed he had been unable to reach a “human being” and had had to make all his enquiries via the Tesla app.

He said: “The trouble is there isn’t that personal service. I have been trying to get hold of them and you text and nobody answers.

“It’s really difficult to get hold of a human being.

“They just don’t seem to care and that’s what really annoys me about it. You can never speak to a human being. I have sent them a couple of emails and nobody answers.”

Tony Blackburn criticises ‘cold and uncaring’ Tesla after crash

Tony Blackburn, the veteran radio DJ, has criticised Tesla for its “cold” and unresponsive customer service after waiting months for his car to be repaired following a crash.

uk.news.yahoo.com

 

[live627]

License plates don't fall off goods cars. What a joke.

 

[Tiffany]

That's a shame, but honestly, lack of personal customer service experiences seem to be the norm. Tesla has a lot of competition coming out of China now. They should take note. I just read an article the other day about that.

My local pharmacy will not pick up and answer with a live person anymore. You have to leave a message and they will get back to you when they can. The same pharmacy also closes for lunch from 1:30pm to 2:30pm. Maybe this pharmacy chain should reevaluate why their stock is going to ****!