Just got a new one. Pretty nice.Hope you can get your chair fixed @FF
That's really shoddy support from them as your laptop was working ok with an external keyboard, so you could have obtained the recovery key from it before they took it apart, just from the normal user interface of Windows, which they should have done first. Did they replace the motherboard? This would cause the recovery key to be required.My first world problem is Dell just repaired my laptop and now I have to go through the process of bitlocker recovery.
Thank you so much for all of that clarity @Retro. I did have to have the motherboard replaced. I'm now in my computer having successfully navigated the weird experience of bitlocker. I just winged it. It was a bit weird, because the first time I entered the code, it looked like it was working, then I got the blue screen again with different directions that appeared as if my code didn't work. So I clicked on another way to get access, entered the code again, which now was populating in italics text, which bothered me, but then after my laptop did it's sitting and thinking, my desktop popped up and opened.That's really shoddy support from them as your laptop was working ok with an external keyboard, so you could have obtained the recovery key from it before they took it apart, just from the normal user interface of Windows, which they should have done first. Did they replace the motherboard? This would cause the recovery key to be required.
Note that Dell won't have access to your recovery key, or any access to your HDD / SSD. The only exception to this would be if it was a domain-joined computer that was centrally managed by an organisation. However, that's never the case for personal laptops. Good thing you have your work backed up, since without it you've just lost everything on that drive and have to reinstall Windows from scratch, drivers and all, or an image.
This is BitLocker doing its job, as it's preventing unauthorised people from getting access to your computer, or putting your drive in theirs and reading the data off it. A Windows password for your login would complete the security.
You're within your rights to call them back and tell them that you can't get back into your computer and expect them to help you with this. They should have an image that you can install on it off a bootable USB stick, or download off their website using another PC and create that bootable USB stick.
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